It will never happen to me, right? Ah.. not so right unfortunately. Several days ago I was out shopping and my credit card was denied. I figured it was a mistake until it happened again. The next day we called the credit card company and there was a suspicious purchase to the tune of $1200! At the same time, I received an email from paypal saying that they suspected a third party had accessed my account. I don't know how they got in there and I'm certainly hoping that this is all the information they got from me. What an utterly strange experience though. They got into my paypal account, purchased a laptop, and changed the shipping info to go to Texas (I'm in California). After a flurry of calls to file a police report, cancel the order with the computer company (which they canceled then sent to the thief anyway), cancel the credit card, report fraud to paypal, tell UPS they needed to stop delivery, I think it is finally taken care of. It's hard to tell, because of course as I'd call one location, for example UPS, and talk to three different people, wait several hours for them not to call back, I would eventually learn that they can't stop delivery without being contacted by the seller of the item. So yesterday I called the seller and was told their computer system was down and to call back in 30 minutes. Silly me, I waited 40 minutes and they were closed! Don't you just love it when that happens! LOL.. I got up early this morning to call them and explain again what is going on. It's funny, whenever they would refer to it as "your order" I felt so invaded because it was not "MY" order but some crappy individual who is trying to steal from me. Anyway... they said that they told UPS to cancel the shipment. Meanwhile, the shipment was sent 2nd day air and was going to be delivered that morning. When I called the computer place and they said it was taken care of, there were a couple of hours yet before the trucks were to be loaded at the hub.
A couple of hours later, I checked the UPS tracking info and it says that the delivery had been cancelled, but at the same time it was loaded on the truck and off for delivery... Sigh. SO! I'm eagerly waiting to see if the bad guy gets the computer or not. I hope not!!
It's made me realize how easy it is for people to steal online. I do fairly well at doing virus checks and not opening suspicious emails, so it still stumps me as to how they got into my account. Honestly I'm trying not to think about it much because I don't want to be intimidated by conducting business online. I love this place! But aside from wondering how they got access, I've realized even if these people get reported to paypal and such, they most likely will already have their package and be gone before the transaction even gets noticed. It took me 2 days to realize all the phone calls I had to make and play phone tag from one company to the next, and I think that I stopped them from getting the package just in the nick of time (like an hour before they would have received it!). I did just hop over to UPS and see that it is intercepted - Yay!
It's all been very interesting indeed. Paypal says it should all be taken care of, so now I just have to wait for them to go through their process to see my account credited -- still crossing my fingers there.
In the scheme of things, I feel totally blessed that only this one purchase occurred. The police call it "identity theft". I hadn't realized that it was that exactly and when I realized it was, I became a statistic that I hoped never to experience. I feel so badly for those who really get their identity stolen. The phone calls, coordinating and stress I felt with just this one incident is something I hope not to experience again. Right now I'm feeling pretty happy and fortunate.
How about all of you? Have you had any similar experiences?
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- Shay Stone
- Simply put, I'm a wire and gem jewelry freak! I like to string, twist, weave, wrap, form, and decorate with gems, wire and other earthy beauties. If you want to know more please click on the "About" tab at the top of the page. To contact me, check my blogger profile (click below) ... Thanks!